Evaluation is Key to Continually Improving Outcomes! 

In disability service provision, change is not only inevitable, but an imperativeA major aspect of change is how people with a disability and their families select their services of choice from within a rapidly expanding, and varied marketplace,

In VALID's experience, one of the key factors for people making that choice is the extent to which a service projects a culture of person-centredness, and empowerment. How do you think your organisation rates in this regard?

What value do you place on your brand and reputation? Are you perceived as supreme to your competitors? Do families recommend you to others? If you keep doing what you’ve always done, you’ll always get what you already have!

Improved outcomes for people with disabilities, their families and carers, are driven by the response to their changing needs. Your ability to identify market change is critical to your ongoing success.

We are pleased to introduce a new self-assessment tool, VALID8. It is a comprehensive, carefully designed system, which assists your organisation to secure referrals, grow your business, protect the integrity of your service, and provide additional credibility to your brand.

VALID8 is a tool developed in Australia specifically for our market.

It guides a self audit of your services and programs to determine how effective, involving and empowering they are to your service users. Benefits of the VALID8 program are:

  • When reviewing your strategic plan
  • Identifying required objectives for improved performance on multiple levels
  • Striving to deliver better outcomes for clients
  • Pursuing greater opportunities for staff development and enhanced productivity
  • Exploring new growth opportunities

VALID8 represents an opportunity for your organisation to stay ahead of the market, and prove to be a premier service provider!

For further information, contact John on 03 9416 4003 or email [email protected]

VALID8 Premium Associate Members


Mind Australia

Shepparton Access


St John of God


Participate Australia Limited




EW Tipping Foundation


Distinctive Options

Christie Centre

Burke and Beyond

Bayley House