List of Victorian advocacy organisations

This list provides information about the key Victorian groups providing Advocacy, Information, and Complaints handling.

List of Victorian Advocacy Organisations

STATEWIDE DISABILITY ADVOCACY SERVICES

ADEC (Action on Disability in Ethnic Communities)                     www.adec.org.au

175 Plenty Rd, Preston     3072

ph. 9480 7000   Toll Free 1800 626 078  fax: 9480 3444    email:  [email protected]

Dandenong Office      -   186 Foster St, East Dandenong     ph: 9791 8344

Werribee office          -   Level 1, 1-3 Watton St. Werribee  3030   ph:  8744 2100

NB.   Info, referral, advocacy for ethnic families/groups, Bi-lingual Ethnic Disability Workers

AMIDA (Action for More Independence & Dignity in Accommodation)

1st Flr, Ross House, 247 Flinders Lane, Melbourne   3000                                    www.amida.org.au

ph. 9650 2722   fax. 9654 8575      email: [email protected]

NB.   Info, referral & self advocacy support for people with disability re. housing issues/problems

Association for Children with a Disability - aCD                        www.acd.org.au

Suite 1, 587 Canterbury Road, Surrey Hills Vic 3127

Phone: 03 9880 7000   Toll Free 1800 654 013    fax 9818 2300   email:  [email protected]         

NB.   Info., Advocacy & Support for families of children who have a disability

BCA  (BLIND CITIZENS AUSTRALIA)                                                                 www.bca.org.au

Lev. 3, Ross House, 247 Flinders Lane, Melbourne   3000                                                                  

ph. 9654 1400  Toll Free 1800 033 660  fax. 9650 3200      email: [email protected]

NB.    Info & individual advocacy support for people with sensory impairment

Communication RIGHTS AUSTRALIA - CAUS                                        www.caus.com.au

Unit 4, 3 Tuck St. Moorabbin  (PO Box 292 Bentleigh 3204)

ph. 9555 8552   Toll Free 1300 666 604   fax 9555 8550     email: [email protected]

NB.   Info & advocacy for people with disabilities who have speech or communication difficulties

Consumer affairs victoria - CAV                                           www.consumer.vic.gov.au

113 Exhibition St, (GPO Box 123: 3001) Melbourne      (local offices listed on page 6)

Helpline 1300 558 181   Koori Helpline 1300 661 511      email: [email protected]

NB:   complaints about purchases, refunds, contracts, scams, door to door sales etc.

DEAF VICTORIA  (formerly Victorian Council Of Deaf People - VCOD)

Lev 3, 340 Albert St, (Box 6186), East Melbourne 3004                                 www.deafvictoria.org.au

SMS: 0431 476 721      email: [email protected]

NB.   Statewide advocacy, info & support service for the deaf community.

Disability Justice Advocacy   (DJA)                                            www.justadvocacy.com

2 /28A  Albert Street Preston  3072                          email: [email protected]

ph. 9474 0077   freecall 1800 808 126       

NB. Provide advocacy for people with higher support needs

Disability Discrimination Legal Service (DDLS)     www.communitylaw.org.au/ddls

2nd Flr, Ross House 247 Flinders Lane, Melbourne 3000
Freecall 1300 882 872   ph. 9654 8644  TTY: 9654 6817  fax: 9639 7422 email: [email protected]

NB.   Can provide advocacy, legal advice, training & community education on the Federal DDA

DISABILITY RESOURCES CENTRE   (DRC)                                                      www.drc.org.au

MAIN:  3rd Flr, Ross House 247 Flinders Lane, Melbourne 3000

ph. 9671 3000 fax. 9489 2988    email: [email protected]

Outreach: 186 Foster St East, Dandenong ph. 9791 4870 F: 9792 1111 email: [email protected]

NB.      Info., individual advocacy & support for adults with disabilities in Melbourne area.

INDEPENDENT MENTAL HEALTH ADVOCACY (IMHA)                        www.imha.vic.gov.au

350 Queen Street, Melbourne VIC 3000

Intake Line: 1300 947 820    Ph: 03 9093 3701   E: [email protected]   F: 03 9269 5400

NB:   Advocacy support service for people receiving compulsory psychiatric treatment to have as much say as possible about their assessment, treatment and recovery

Leadership plus Inc.  (formerly Action for Community Living)         www.leadershipplus.com

25 Flinders Lane, Melbourne                                                                                                                 

ph. 9489 2999    fax. 9489 2988   Freecall: 1300 727 017   email: [email protected]

NB.   Statewide advocacy & Info for people with all types of disability

NATIONAL AGED CARE ADVOCACY LINE       ph. 1800 700 600

Office of the Public Advocate - OPA                           www.publicadvocate.vic.gov.au

Level 1, 204 Lygon St, Carlton   3053                                                                                               

ph 1300 309 337  TTY 1300 305 612   F: 1300 878 510   E: [email protected]

NB.   Advice, assistance & advocacy re. complaints on behalf of people who have an intellectual or psychiatric disability; dementia or an acquired brain injury.

STAR VICTORIA                                                                                         www.starvictoria.org.au

2nd Flr, Ross House, 247 Flinders Lane, Melbourne 3000  

ph 9650 2730    fax. 9650 6972      email: [email protected]

NB. Aims to heighten awareness of the rights of people with intellectual disabilities.

VALID (vic. advocacy league for individuals with disability inc.)

130 Cremorne St, Richmond 3121                                                                             www.valid.org.au

ph. 9416 4003   Freecall 1800 655 570   fax. 9416 0850    email: [email protected]

nb.   Provides advocacy support for adults with an intellectual disability across Victoria

Victorian Mental Illness Awareness Council - VMIAC          

Building 1, 22 Aintree St. Brunswick East                                                                www.vmiac.org.au

ph 9380 3900    fax. 9388 1445      email: [email protected]

NB.   Individual advocacy & support for groups of people with emotional and/or mental difficulties

Villamanta DISABILITY RIGHTS Legal Service                         www.villamanta.org.au

Building ad, Level 2, Deakin Uni, 1 Gheringhap St., 
Geelong  3220                                                                                                                                     

ph 5227 3338   Toll Free 1800 014 111                                           email: [email protected]

NB.      Statewide community legal service with primary focus on people with intellectual disability

WOMEN WITH DISABILITIES VICTORIA - WDV                                              www.wdv.org.au

Lev 9, 255 Bourke St. (GPO Box 1160) Melbourne 3001

ph. 9286 7800    fax. 9663 7955     email: [email protected]

NB.   Systemic advocacy on behalf of women with disabilities

YOUTH DISABILITY ADVOCACY SERVICE (YDAS)                                     www.ydas.org.au

Level 2, 235 Queen St, Melbourne 3000

Ph. 0429 964 859       Email: [email protected]

NB:   Individual advocacy & support for young adults with disabilities

REGIONAL & LOCAL DISABILITY ADVOCACY SERVICES

ASSERT 4 ALL - A4All    (also Barwon Disability Resource Cnl)              www.bdrc.org.au

48 McKillop St, Geelong   3220         

ph /TTY 5221 8011  Toll free 1300 942 773  fax 5229 5665     email: [email protected]

Outreach office:  1 Rutherford Crt, Maddingley 3340

NB.   Info, individual advocacy for people with disabilities in Barwon & southern grampians areas

Colac Otway Region Advocacy Service (CORAS)                     www.coras.com.au

50 Rae St, Colac    3252                                                                                                                        

ph.  5232 1009   fax. 5232 1291             email:  [email protected]

NB.   Info., individual advocacy & support for people with disabilities

DRAS  - now part of Reg. Info. Advocacy Council (RIAC) see next page

GRAMPIANS DISABILITY Advocacy ASSOCIATION   (GDAA)                                         

(previously known as Ararat Stawell Advocacy Service)                  www.grampiansadvocacy.org.au

MAIN   2/32 Tuson St (Box 112), Ararat 3377                                                                                       

            ph. 1800 552 272   fax.  5352 2733        email: [email protected]

Ballarat Office: Suite 19, 15 Dawson St Sth; ph 5364 293  

email: [email protected]

Daylesford:        13 Hospital St.      ph 5348 3350     email: [email protected]

Clunes               69 Service St.   c/- of Daylesford office contacts

Horsham off:     17 McLachlan St;  ph. 5381 2400    email: [email protected]

Stawell office:   111 Main St:  ph 5358 2164

NB.      Info, individual advocacy & support for people with disabilities

GIPPSLAND DISABILITY ADVOCACY                                                            www.gdai.org.au

Suite 2 first floor, 6 – 8 Grey St (PO Box 409, Morwell 3840) Traralgon   3844      

ph.  5175 0444       email: [email protected]

NB.   Provides support with individual, self & family advocacy, plus some citizen advocacy

MELBOURNE EAST DISABILITY ADVOCACY (MEDA)                              www.meda.org.au

Level 1, 79 Mahoney's Rd, Forest Hill, 3131 (PO Box 302)

Ph: 9877 7990   email: [email protected]

NB.  Matches voluntary ‘citizens’ to a person with a disability as support in the inner east area (Municipalities of Manningham, Whitehorse, Monash & Boroondara)

MRC (Migrant resource Centre) North West                 www.mrcnorthwest.org.au

20 Victoria Cres., St Albans  Vic  3021
ph:  9367-6044  fax: 9367-4344    email:  [email protected]

NB:   Individual for people with a disability from CALD backgrounds

NORTH EAST CITIZEN ADVOCACY  (NECA)                                 www.citizenadvocacy.com.

56 Gabonia Avenue Watsonia South   3087 (PO Box 251) Heidelberg   3084                                

ph/fax 8407 3684            email: [email protected]

NB.   Matches voluntary ‘citizens’ to a person with a disability as support in inner Northern Reg.

REGIONAL DISABILITY ADVOCACY SERVICE   (RDAS)                             www.rdas.org.au

132 Melbourne Rd, (Box 982) Wodonga   3689                                                                                    

ph. 02 6056 2420  Toll free: 1800 250 292   fax. 02 6024 6809     email: [email protected]

Wangaratta office:  15-17 Ely St.    ph. 5718 0171

NB.   Individual & systemic advocacy for people with disabilities living in Upper Murray area

RIGHTS INFORMATION and ADVOCACY CENTRE - RIAC                  www.riac.org.au

72 Wyndham St. (Box 1763 : 3632) Shepparton                                                                                   

ph 5822 1944    fax 5831 1610    email: [email protected] & [email protected]

Bendigo  122 Queen St.  (Box 2219, Bendigo DC 3554)                                                                      

                ph. 5443 0550  Fax. 5443 5178   email: [email protected]

Geelong (formerly DRAS), 11/23-31 Gheringhap St.   ph. 5222 5499  email: [email protected]

Mildura   Deakin Business Ctr, Cnr Lemon Ave & Eighth St   (Box 2641: 3502)    ph. 5021 0265

NB.   Info, individual advocacy & support for people with disabilities

SOUTHERN DISABILITY ADVOCACY                                                    www.southernda.org.au

320 Main St Mornington     (Box 161 Bentleigh 3204)

ph. 9533 5977     F: 9923 6173     email: [email protected]

Mentone office, 2/128 Balcombe Rd.

NB.   Advocates for person with a disability living in Southern Region using paid & voluntary staff

SOUTHWEST ADVOCACY ASSOCIATION - SWAA              www.southwestadvocacy.org.au

45 Hider St   (Box 480) Warrnambool   3280                                                                                        

Ph. 5561 4584   fax. 5561 4371      email:  [email protected]

NB.   Info., individual advocacy & support for people with disabilities

SUNBURY AND DISTRICT CITIZEN ADVOCACY         www.citizenadvocacysunbury.com.au

5A, 36 Macedon Street  (PO Box 420)  Sunbury                                                                                   

ph. 9744 7378   fax: 9740 8535        email: [email protected]

NB.   Matches voluntary ‘citizens’ to a person with a disability as support in Sunbury district
SELF ADVOCACY GROUPS

The following are 'formal' self advocacy groups or networks.  However there are many local informal or service based (i.e. participants come from one service) groups across Victoria - contact SARU or VALID to find out for info about local & service based groups.

SARU (Self-Advocacy Resource Unit)                                                              www.saru.net.au

Level 1, Ross House 247 Flinders St., Melbourne 3000     

ph:  9639 6856   email: [email protected]

NB.   Provides info & resourcing to set up & support self-advocacy groups

ADVOCACY SOUTH WEST NETWORK                                                                                       

Facilitator -  email: [email protected]

NB.   Self-advocacy network of people from services across the South Western area of Victoria

BRAIN INJURY MATTERS - BIM                                                         www.braininjurymatters.org

4th Floor, Ross House, 247 Flinders Lane, Melbourne 

ph. 9639 7222    fax. 9654 1057    email: [email protected]

NB.   Self-advocacy group representing people with brain injury.

DIVERSITY & DISABILITY (dnd)                                                         www.mrcnorthwest.org.au

45 Main Road West, St Albans  Vic  3021
ph:  9367-6044  fax:  9367-4344   email: [email protected]

NB:   Facilitates self advocacy groups for people with a disability from CALD backgrounds

NEW HORIZONS (EACH)                                                                                    www.each.com.au

46 Warrandyte Rd, Ringwood  3134  ph. 9871 1850        email: [email protected]

NB.   Self-advocacy group that meets in evenings

NEW WAVE SELF ADVOCACY GROUP                                                                                      

c/- 8 Hopetoun Ave, Morwell    ph: 5134 8071    email: [email protected]

NB.   Self-advocacy group for people with intellectual disability including a drop in centre

POWERFUL PARENTS SELF-ADVOCACY

ph. 9650 7855    email: [email protected]

NB.   Self-advocacy group representing parents with intellectual disability meets at Ross House

REINFORCE                                                                                                       www.reinforce.org.au

Lev 2, Ross House, 247 Flinders Lane, Melbourne 

ph. 9650 7855    fax. 9636 4004   email: [email protected]

NB.   Self-advocacy group representing people with intellectual disability.

UNITED BRAINS                                                                                                                                 

ph: 5977 5425        email: [email protected]m

NB.   Provides links between ABI self-advocacy groups to share info & resources

VALID SELF-ADVOCACY NETWORKS                                                             www.valid.org.au

c/- 130 Cremorne St Richmond 3131       ph:  9416 4003   email: [email protected]

NB.   Facilitates four self-advocacy groups for individuals from services across regions to gain skills & information, as well as advocate about issues of concern to government etc. 

State Wide GENERIC Advocacy Services

CONSUMER AFFAIRS VICTORIA - CAV                                            www.consumer.vic.gov.au

Statewide -  main phone: 1300 558 181    Interpreter Service: 131 450

Metro North West -  27 Dimboola Rd, Broadmeadows  ph. 9936 9100

Metro South West - 46-50 Walker St, Dandenong  ph. 8765 5222

Metro Eastern - 703 Station St., Box Hill  ph: 8803 8444

Grampians - 206 Mair St, Ballarat 3350  ph: (03) 4301 7000

Hume  - 119-121 Murphy St, Wangaratta 3677  ph: (03) 5723 6444

Gippsland - 25 Ann St, Morwell 3840  ph: (03) 5116 5701

Barwon SW -  Level 5, 30a Little Malop, Geelong 3220  ph: (03) 5226 4444

                       218 Koroit St, Warrnambool 3280   ph: (03) 5560 5273

Loddon Mallee  -  81 Bull St, Bendigo 3550  ph: (03) 5440 6100 

                             59 Madden St, Mildura 3500  ph: (03) 5021 6100

NB.   Info & advocacy for any ‘consumers’ including people with disabilities who need support with problems with buying products, refunds contracts, door to door salespersons

ELDER RIGHTS ADVOCACY - ERA                                                                    www.era.asn.au

Level 2, 85 Queen St., Melbourne

Ph. 9602 3066    Freecall 1800 700 600   email: [email protected]

NB.   Advocacy & info for potential/current residents (& their families) in Nursing Homes & Hostels

SENIORS RIGHTS VICTORIA (SRV)                                                     www.seniorsrights.org.au

Level 4, 533 Little Lonsdale St., Melbourne

Ph:  1300 368 821     email: [email protected]

NB.   Provides legal services & advocacy (esp. re. Elder Abuse) to any Victorian aged 60 & above

SHASP - SOCIAL HOUSING ADVOCACY & SUPPORT PROGRAM

Metro Regions                                                                       

Wesley Housing & Support Service   291A Maroondah Hwy, Ringwood   ph: (03) 8870 4030 

Uniting Care Harrison   1012 Little Burwood Hwy, Wantirna South  ph: (03) 9871 8700

HomeGround Services 1A/68 Oxford St, Collingwood  ph: (03) 9417 2500 

SASHS Western – Network (Sunshine)   ph. 9312 5799

Wombat Housing & Supt Servs Nth Melbourne 3051  ph: 8327 2222 Freecall: 1800 887 775

HomeGround Services 122 Chapel St, St Kilda  ph: (03) 9537 7888 

WAYSS   294-300 Thomas St, Dandenong   ph: (03) 9791 6111 

Rural Regions

Community Connections Vic.   26 Fairy St, Warrnambool 3280  ph: 1300 361 680 

Bethany Community Support   1 Gibb St, Hamlyn Heights 3215   ph: (03) 5278 8122

Quantum Support Servs  225-227 Princess Dve, Morwell ph: 5120 2000  Freecall: 1800 243 455

Brophy Family & Youth Servs.   ph. 5561 8888

PACT Comty Supt   Level 4, 17 Lydiard St Nth, Ballarat ph: 5309 1900 Freecall: 1800 660 446 

Rural Housing Network - Seymour ph. 5735 2000    Shepparton ph. 5833 1000

                                      - Wodonga ph: (02) 6055 9000    Wangaratta ph. 5722 8000

Advocacy & Rights Centre  (Bendigo & Mildura) ph: 5444 4364  Freecall: 1800 639 121

NB:   Provides advice, advocacy & assistance to public housing tenants throughout Victoria

TENANTS UNION VICTORIA                                                                                  www.tuv.org.au

55 Johnston St, Fitzroy 3065

Admin ph: 9411 1444    Tenants Help line (03) 9416 2577  email:  [email protected]

NB:     Provides advice, assistance & advocacy for tenants of private and public rental properties

LEGAL CENTRES

Great resource is the Law Handbook - http://www.lawhandbook.org.au/ 

AED (Association of Employees with Disability) LEGAL CENTRE            www.aed.org.au

Suite 4 Level 9, 276 Flinders St, Melbourne 

ph 9639 4333   fax. 9650 2833   email: [email protected]

NB.   Info, training & legal advice for people with disabilities about employment, education & rights.

Disability Discrimination Legal Service (DDLS)                                       fclc.org.au

See entry in ‘Statewide Advocacy section’

NB.   Can provide advocacy, legal advice, training & community education on the Federal DDA

FEDERATION OF COMMUNITY LEGAL CENTRES (FCLC)                                    fclc.org.au

Level 3, 225 Bourke Street, Melbourne VIC 3000 

Ph: (03) 9652 1500    email: [email protected]

NB:   Info & support to find appropriate lawyer or to find your local Community Legal Centre etc.

Mental Health Legal Centre                                                                            mhlc.org.au

Building 97, 106–108 Victoria Street, Carlton Vic 3053                                                                      

ph. 9629 4422   Freecall 1800 555 887   fax. 9614 0488   email: [email protected]

NB:   Info. & advice (phone or in person) to people who have a mental illness & their families

VICTORIA LEGAL AID  (VLA)                                                                   www.legalaid.vic.gov.au

350 Queen St, (GPO Box 4380) Melbourne 3001

ph: (03) 9269 0234   Rural Victoria 1300 792 387

NB:   Range of support including a free phone legal advice & information service.

Villamanta DISABILITY RIGHTS & Legal Service                   www.villamanta.org.au

See details in ‘Statewide Advocacy Service section’

NB.   Statewide community legal service with primary focus on people with intellectual disability

Welfare Rights NETWORK legal services                                  www.welfarerights.org.au

Social Security Rights Vic.   PO Box 1221 North Fitzroy  3068      

          ph: 03 9481 0355   Freecall 1800 094 164    fax. 9419 3552      web: ssrv.org.au

Barwon Community Legal Service      Level 1, 63 Thompson St., Belmont

          ph. 1300 430 599   or  5221 4744   email: [email protected]    web: www.barwoncls.org.au

NB.   Legal Centre for people with problems related to Centrelink. Ph Advice Tue - Frid afternoons

COMPLAINTS:  Monitoring &/or Support with

Great resource is the Law Handbook - http://www.lawhandbook.org.au/ 

ADMINISTRATIVE APPEALS TRIBUNAL  - AAT                                              www.aat.gov.au

Main:  Level 4, 15 William St, Melbourne (GPO Box 9955, Melbourne)

ph. 1800 228 333 email: [email protected] l (Ctrlink/Child Supt) [email protected]

NB.   The Tribunal reviews administrative decisions made by Australian Gov't ministers, departments, agencies (eg NDIS, Centrelink) including Migration & Refugee decisions.

AUSTRALIAN HUMAN RIGHTS COMMISSION  (AHRC)                  www.humanrights.gov.au

Postal Address: GPO Box 5218, Sydney NSW 2001

Complaints: 1300 656 419   Enquiries: 1300 369 711    email: [email protected]

COMMISSIONER FOR CHILDREN AND YOUNG PEOPLE                    www.ccyp.vic.gov.au     

Level 18, 570 Bourke St, Melbourne Vic 3000

ph: 8601 5884   Freecall 1300 782 978      email: [email protected]                                       

NB.   Promotes the safety & wellbeing of children; investigates child deaths & monitors the standard & quality of care to children in out-of-home care.

COMMUNITY VISITORS  (cv)                                                       www.publicadvocate.vic.gov.au

C/- Office of Public Advocate  Freecall 1300 309 337

204 Lygon St Carlton

NB.   Monitors & reports on care of people living in disability funded residential accommodation

COmplaints resolution & Referral Service (CRRS)                    www.crrs.net.au

Freecall 1800 880 052     F: 08 9382 9277  email: [email protected]

PO Box 1764 Osborn Park DC, WA 6916

NB.   Complaints about Commonwealth funded employment or advocacy services – 9am – 7pm

Consumer Utilities Advocacy Centre Ltd  (CuaC)                      www.cuac.org.au

Suite 3, Level 2, 172 Flinders St, Melbourne Vic 3000   Note: Building Is Branded '180'

ph:  9639 7600  F: 9639 8966   email: [email protected]

NB.   Systemic advocacy on behalf of energy & water consumers on policy & regulatory issues

Consumer affairs victoria - CAV                                            www.consumer.vic.gov.au

refer to the 'Statewide Advocacy Services' section for contacts

NB:   complaints & advocacy related to purchases, refunds, contracts, scams, door to door sales

Court Information & Welfare Network                           www.courtnetwork.com.au

565 Lonsdale St, Melbourne           email: [email protected]

ph. 9603 7433    Freecall 1800 681 614   Admin. 9603 7420  fax. 9670 8804

NB.   Volunteers provide info & support to victims during Court cases. Rural contacts on website.

DISABILITY SERVICES COMMISSIONER  (DSC)                                    www.odsc.vic.gov.au

Level 30, 570 Bourke Street, Melbourne   3000              email: [email protected]

Ph. 1800 677 342 (free call)    TTY: 1300 726 563     Fax: 03 9603 8310

NB.   Supports to resolve complaints about State funded disability services ONLY until 30-6-19.

Health Services Commissioner                                                   www.hcc.vic.gov.au/hsc

26th Floor, 570 Bourke St., Melbourne                                                                                                  

Complaints ph. 8601 5200 TTY 1300 550 275  Freecall: 1300 582 113  Em: [email protected]

NB.   Information and complaints re. Health system.

JUSTICE CONNECT  (formerly Public Interest Law Clearing House)           www.justiceconnect.org.au

17/461 Bourke St,    [PO Box 16013, Collins St West, Melbourne 8007]

Ph General: 8636 4400    Legal Inquiries: 03 8636 4444    email: [email protected]

NB:   For improving access to justice and protecting human rights.  Can assist with advice & access to pro-bono legal support   Undertakes law reform, policy work and legal education.

LAW INSTITUTE OF VICTORIA                                                                              www.liv.asn.au

Level 3,  140 William St, Melbourne  (GPO Box 263 Melbourne 3001)

Ph.  03 9607 9311   Fax.  03 9602 5270   email: [email protected]

NB.   Can provide info on lawyers in your area & who deal with specialist issues

MENTAL HEALTH COMPLAINTS COMMISSIONER  (MHCC)             www.mhcc.vic.gov.au

Level 26, 570 Bourke Street, Melbourne   3000              email: [email protected]

Ph. 1800 246 054 (free call)       Fax: 03 9949 1506

NB.   Supports to resolve complaints about Victorian mental health services.

MY AGED CARE COMPLAINTS                                                                      myagedcare.gov.au

Dept of Social Services, Stakeholder relations, Box 210, Balwyn 3103    ph:1800 200 442

NB:   Investigate concerns & complaints re facilities receiving aged care funding

NATIONAL ABUSE & NEGLECT HOTLINE                                                       www.dss.gov.au

ph. 1800 880 052      email:  [email protected]

NB.   Hotline for reporting abuse & neglect of people with disabilities using gov’t funded services

NDIS Quality & safeguarding commission (qsc)     www.ndiscommission.gov.au

PO Box 210, Penrith NSW  2750            

ph: 1800 035 544       E: [email protected]      

NB.   Any complaint, including breaches of restrictive practice or Code of Conduct; incidents related to staff & services purchased with NDIS funding;

OFFICE OF PROFESSIONAL PRACTICE

Level 24, 50 Lonsdale St, Melbourne 3000

ph: 9096 8427   Fax: 9096 8017    Email: [email protected] Email: [email protected]
Telephone: 03 9096 8427
24/50 Lonsdale Street
Melbourne Vic 3000 Email: [email protected]
Telephone: 03 9096 8427
24/50 Lonsdale Street
Melbourne Vic 3000

NB.   Works in partnership with professionals & organisations to maximise people’s quality of life, promote people’s development and safeguard their rights 

Office of the Public Advocate           Refer to entry in State Wide Advocacy Services

OFFICE of the VICTORIAN INFORMATION COMMISSIONER - OVIC           ovic.vic.gov.au

Level 6, 121 Exhibition St (GPO Box 24274) Melbourne 3001

Enquiries: 1300 006 842  General: 03 8684 1660  Email: [email protected]

OMBUDSMAN & INDUSTRY COMPLAINTS

Australian Financial Complaints Authority (AFCA)                                                     www.afca.org.au

          (formerly Financial Ombudsman Serv)  includes banking complaints  1300 780 808                           

          GPO Box 3, Melbourne   3001   email: [email protected]   

Commonwealth Ombudsman                                                                        www.ombudsman.gov.au

          Lev 1, 441 St Kilda Road Melbourne 3004  ph: 1300 362 072

          email: [email protected]                                                                                    

Credit & Investment Ombudsman (CIO)                                                                       www.cio.org.au

          PO Box A252, Sydney South NSW 1235    Complaints 1800 138 422 

Energy & Water Ombudsman Vic. (EWOV)                                                            www.ewov.com.au

          GPO Box 469, Melbourne 3001   1800 500 509   email: [email protected]                    

Legal Services Board & Commissioner                                                                www.lsbc.vic.gov.au

          Lev 5, 555 Bourke St, Melbourne   1300 796 344  email: [email protected]                     

Private Health Insurance Industry Ombudsman                                                         www.phio.org.au

          Admin 02 8235 8777   em: [email protected]     Complaints Hotline 1800 640 695

Police Complaints – Independent Broad-based Anti-corruption Commission (IBAC)                          

          GPO Box 24234, Melbourne  1300 735 135

          email: [email protected]                                                                         www.ibac.vic.gov.au

Public Transport Ombudsman                                                                                www.ptovic.com.au

          Box 538, Collins St W, Melb. 8007  ph: 1800 466 865   email: [email protected]         

Telecommunications Industry Ombudsman (TIO)                                                        www.tio.com.au

          Box 276, Collins St West 8007   email: [email protected]   1800 062 058                                     

Victorian Ombudsman                                                                              www.ombudsman.vic.gov.au

          Lev 1, 459 Collins St. Melbourne   regional only 1800 806 314  metro: 9613 6222

          email: [email protected]                                                                                  

SENIOR PRACTITIONER - (former OSP)                                         www.dhs.vic.gov.au/ds/osp

Refer to Office of Professional Practice (previous page) for issues re. DHHS programs

NB:   Monitors & advises on ‘restrictive’ practice in disability services in Vic. ONLY up until 30-6-19

VCAT - Guardianship List                                                                        www.vcat.vic.gov.au

55 King St., Melbourne 3000                                                                                                                 

ph. 9628 9911   Freecall 1300 079 413    email: [email protected]

NB:   Appoints Guardians & 'Administrators' where required for people over 18 years, who have a impairments, disability or illness

VICTORIAN EQUAL OPPORTUNITY & HUMAN RIGHTS COMMISSION

Level 3, 204 Lygon St, Carlton   3053                                  www.humanrightscommission.vic.gov.au

Enquiry Line: 1300 292 153   Admin. 1300 891 848   fax. 1300 891 858   TTY: 1300 289 621

              Email: [email protected]

NB:   Complaints about unfair treatment regarding work, school, services, housing or financial matters. Free Advice service on discrimination law through Enquiry Line  9-4pm weekdays

EQUIPMENT & COMMUNICATION

COMMUNICATION & INCLUSION RESOURCE CENTRE - CIRC         www.scopevic.org.au

830 Whitehorse Rd. Box Hill 3128     

ph. 9843 2000   Freecall: 1300 472 673     fax. 9843 2033     e-mail: [email protected]

NB.   Aids, resources & training related to communication impairment. Also Gastrostomy info. & NECAS (Non-Electronic Communication Aids Scheme)

CONTINENCE AIDS PAYMENT SCHEME  - CAPS                          www.bladderbowel.gov.au

ph. 1800 239 309 for assistance with Applications and information   

Email: [email protected]

NB.   People with permanent disability aged 16 - 65yrs - receive an annual allocation of funds for purchase of continence aids, including pads.

ELECTRONIC COMMUNICATION DEVICES SCHEME - ECDS            www.yooralla.com.au

Refer to details for Independent Living Centre details below

EQUIPMENT RECYCLING NETWORK  - ERNI                                                 www.erni.asn.au

17 Greenwood Ave  (Box 419) Ringwood  3134 

ph. 9879 5211         email: [email protected]

NB.   Provides recycled equipment & computers to people with disabilities.

HOME RENOVATION SERVICE                      housing.vic.gov.au/home-renovation-loan-owners

ph. 9815 1900   rural 1300 136 513                                                                                                         

NB:   Provided via Archicentre 1300 13 45 13 a free assessment & advice on home modifications that assist maintain independent.

DISABILITY AIDS & EQUIPMENT                                               www.independenceaustralia.com

Showroom   35-37 Tinning Street, Brunswick, VIC 3056

ph.    1300 788 855      email: [email protected]

NB:     Full range of equipment & aids including continence products

INDEPENDENT LIVING CENTRE - ILC                                                       www.yooralla.com.au

Main:       Shop C1, Central West Shopping Centre, 67 Ashley St, Braybrook VIC 3019   

Postal Address:  PO Box 1235, Robinson 3019

Eastern:  54 Railway Road, Blackburn                            

ph. 9362 6111    rural  1300 885 886    Fax: (03) 9687 1607     TTY  9687 0301   

e-mail:     a&[email protected]    or    [email protected]  or   [email protected]

NB.   Electronic Communication Devices Scheme (ECDS) - communication & technology needs, including advice, therapy, equipment info, training & support to improve communication. 

          ILC - range of equipment to try, along with advice & support. Appointments required

KEY WORD SIGN VICTORIA (formerly Makaton)                            www.keywordsignvictoria.org

PO Box 142, Canterbury  3126        

ph: 9899 8684   email:  [email protected]

NATIONAL CONTINENCE HELPLINE                                                     www.continence.org.au

Ph: 1800 330 066     email: [email protected]

NB:     Free info & referral telephone service, with professional continence advisors, for people affected by incontinence; including advise about state & territory continence schemes

NATIONAL PUBLIC TOILET MAP                                                              www.toiletmap.gov.au

NATIONAL RELAY SERVICE - NRS                                                     www.relayservice.com.au     

24 hour Relay of calls - Voice/TTY 133 677  or  Speak & listen 1300 555 727

Lev 2, 10 Mallet St, Camperdown NSW 2050

email: [email protected]    admin:1800 555 660    F: 1800 555 680

NB.   Assists people who are deaf or with speech impairment to make phone calls

SCOPE VIC. – ADVISORY SERVICES

Building Advisory Service (BAS)  ph. 03 9843 2000      email: [email protected]

Gokids Mobility Advisory Service   ph. 03 8311 4009    email: [email protected]

SUPPORTED ACCOMMODATION EQUIPMENT ASSISTANCE - SAEAS

Contact:     SWEP   Freecall 1300 747 937    email: [email protected]

NB.   Provides equipment & aids for people with disability living in Non-government disability accommodation or respite (excluding aged care facilities)

STATE-WIDE EQUIPMENT PROGRAM - SWEP                                               swep.bhs.org.au

PO Box 1993 Bakery Hill Vic  3354

ph: 1300 747 937 or 03 5333 8100     fax:  03 5333 8111    email: [email protected]

NB:   provides people who have a permanent or long-term disability with subsidised aids, equipment, oxygen, continence and vehicle and home modifications

SOLVE DISABILITY SOLUTIONS   (formerly TADVIC)                                   www.solve.org.au

c/- Royal Talbot Rehab Centre, 1 Yarra Blvd  Kew 3101

Freecall 1300 663 243     fax. 9853 8098    email: [email protected]

NB.   Assists modify standard equipment or develop aids not available retail.

TELSTRA DISABILITY EQUIPMENT PROGRAM                         www.telstra.com.au/disability

Voice: 1800 068 424   TTY: 133 677  fax: 1800 814 777  Em: [email protected]

NB.   Info & assistance with telephone adaptations for people with impairments or disability.

VISION AUSTRALIA FOUNDATION                                                         www.visionaustralia.org

454 Glenferrie Rd, Kooyong  3144

ph: 1300 847 466      email: [email protected]

NB.  Low Vision clinics across State. Sells aids & equipment for people with visual impairments

AIDS & EQUIPMENT WEBSITES    

Continence Foundation of Australia website –    www.continence.org.au

Bladder Bowel website –     www.bladderbowel.gov.au

Independent Living Centres Australia  -  https://ilcaustralia.org.au/

INFORMATION & SUPPORT SERVICES

AFTER-HOURS GP HELPLINE 1800 022 222 provides free health information and assistance from a registered nurse or medical advice from a GP

AGED CARE INFORMATION LINE – 1800 200 422

ARBIAS                                                                                                                   www.arbias.org.au

27 Hope St (Box 5002)  Brunswick  

ph. 8388 1222     fax. 9387 9925      email: [email protected]    

NB.  Provides range services to people with ABI including accom, info, counselling, case mgmt. etc

Association for Children with a Disability                                    www.acd.org.au

Refer to entry in Advocacy Services List

AMAZE  (formerly Autism Victoria)                                                                    www.amaze.org.au

24 Drummond St Carlton  (Box 374 Carlton South)                                                                              

ph. 9657 1600   INFOline 1300 308 699    fax. 9639 4955      email: [email protected]    

NB.   Info, counselling, family support & other services to people with autism/their families                                                                                                                                                                                                                    

Carers Association of Victoria                                                    www.carersvic.org.au

Level 1, 37 Albert St (Box 2204) Footscray   3011                                                                               

ph. 9396 9500   Toll Free 1800 242 636     em: [email protected]

NB.   Info, referral & support for carers of people with disability/illness

CARER GATEWAY                                                                                  www.carergateway.gov.au

Freecall   1800 422 737  

NB.   Support for parents/carers including respite, info & After Hours emergency respite service

DARU (Disability Advocacy Resource Unit)                                                    www.daru.org.au

Level 8, 128 Exhibition St., Melbourne 3000  ph:  9639 5807  email: [email protected]

NB.   Provides info & resourcing for state funded advocacy services, their Boards & staff

DEPT. OF HEALTH & HUMAN SERVICES (Vic.) – Disability Intake & Response Team

ph. 1800 783 783    (connects to your local office)

NB.   Information on services, referral & short term response for people with disability

DIRECTLINE                                                                              www.health.vic.gov.au/aod/directline

Freecall  1800 888 236  -    24 hours 7 days a week

NB.   A 24 hour telephone service which provides anyone in the community with access to drug and alcohol counseling, information and referral to services

DOWN SYNDROME VICTORIA Inc. (DSV)                           www.downsyndromevictoria.org.au

18/71 Victoria Cres., Abbotsford    3067         

ph. 9486 9600    or 1300 658 873      fax. 9486 9601      email: [email protected]

NB.   Support, info, referral, hospital visiting to new parents, computer club & local contacts.

EPILEPSY FOUNDATION OF VICTORIA                                    www.epilepsyfoundation.org.au

587 Canterbury Rd, Surrey Hills   3124        

ph.8809 0600   Infoline 1300 761 487     email: [email protected]

Barwon SW & Grampians office: 8/265 Pakington St. Newtown 3220   ph. 5223 1645

NB.   Support Groups, info, counselling & advocacy assisting people with epilepsy/families.

FAMILY PLANNING VIC. - Disability Services                                                   www.fpv.org.au

901 Whitehorse Rd. (Box 1377) Box Hill  3128

Main. 9257 0100  freecall 1800 013 952    E: [email protected]    Disability Prog: 9257 0191

NB.   Info., library, counselling, community & school ed’n, sexuality education; clinical services.

HOUSING CHOICES AUSTRALIA  (formerly Singleton)            www.housingchoices.org.au

Level 3, 350 Queen St, Melbourne Vic. 3000           

ph: 1300 312 447  fax: 1300 312 737    email: [email protected]

NB:   Provides range of accom options & works with others to plan build housing developments      

MIGRANT RESOURCE CENTRES - MRC                                                                                      

Migrant Info Centre Eastern Melbourne                                                          www.miceastmelb.com.au

Suite 2, Town Hall Hub, 27 Bank St, Box Hill  ph. 9285 4888  email: [email protected]

Diversitat                                                                                                                   www.diversitat.org.au

153 Pakington St, Geelong West  3218   ph. 5221 6044   email: [email protected]

Gippsland Multicultural Services                                                                                     www.gms.org.au

100 Buckley St, Morwell  ph: 5133 7072   email: [email protected]

New Hope Migrant & Refugee Centre                                                                   www.newhope.asn.au

40 Grattan St, Prahran  3181  ph. 9510 5877  email [email protected]

MRC North West                                                                                                 www.mrcnorthwest.org.au

20 Victoria Cres, St. Albans  ph: 03 9367 6044    email: [email protected]

Southern Migrant & Refugee Centre                                                                           www.smrc.org.au

39 Clow St, Dandenong  ph. 9767 1900  email: [email protected]

Spectrum MRC                                                                                                     www.spectrumvic.org.au

Lev 5, 61 Riggall St, Dallas  3047   ph.1300 735 653  email: [email protected]

163 Harvester Rd., Sunshine 3020  ph.1300 735 653 

NATIONAL DISABILITY INSURANCE AGENCY  (NDIA)

ph.  1800 800 110                                                                                                    www.ndis.gov.au

NB.   New agency overseeing the establishment of the Nat. Dis. Insurance Scheme in Vic.

INFORMATION WEBSITES

Human Services Directory (health, disability, community)                           www.betterhealth.vic.gov.au       

InfoXchange       www.infoxchange.net.au            www.serviceseeker.com.au

Mental Health Advice Website                            www.health.vic.gov.au/mentalhealthadvice

Depression Net                       http:/depressionet.org.au

Depression Net                       http:/depressionet.org

NOTE: Any updates APPRECIATED & can be forwarded to Christine Scott 03 9416 4003    or via email to   [email protected]   web: www.valid.org.au UPDATED:  17th Aug. 2016