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Contact Us

The VALID office is open from 9.00 am to 5.00 pm weekdays.

Note that office hours may vary due to Coronavirus (COVID-19) restrictions. Please contact us before visiting our office.

Outside of business hours please leave a message on the phone answering machine and the staff will respond as quickly as possible.

Email Us

You can also contact us via email:

Office email: [email protected] 

Chief Executive Officer: [email protected]

Advocacy Manager: [email protected]

Advocacy Intake Coordinator [email protected]

Having a Say conference: [email protected]

Making a Complaint

If a VALID client is unhappy with the advocacy or other VALID service they should first speak to their advocate or staff member about their complaint and what they would like to see happen. It is best if this is in writing and on a VALID form.

VALID will try its best to have the complaint dealt with quickly and fairly and the VALID Executive Officer will keep the client up to date about what is happening to sort out the complaint.

You can access our Complaint Policy here

You can access our Complaint form here

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