If a VALID client is unhappy with the advocacy or other VALID service they should first speak to their advocate or staff member about their complaint and what they would like to see happen. It is best if this is in writing and on a VALID form.
VALID will try its best to have the complaint dealt with quickly and fairly and the VALID Executive Officer will keep the client up to date about what is happening to sort out the complaint.
You can access our Complaint Policy here
You can access our Complaint form here