List of Victorian advocacy organisations

This list provides information about the key Victorian groups providing Advocacy, Information, and Complaints handling. Download the List of Victorian Advocacy Organisations

 

State-wide Disability Advocacy Services

ADEC
(
Action on Disability in Ethnic Communities)                                                                               

175 Plenty Rd, Preston 3072

Tel: 9480 7000  

Toll Free: 1800 626 078

Fax: 9480 3444   

Email:  info@adec.org.au

www.adec.org.au

 

Dandenong Office

186 Foster St, East Dandenong

Tel: 9791 8344

Werribee office

Level 1, 1-3 Watton St. Werribee 3030

Tel: 8744 2100

Note: Info, referral, advocacy for ethnic families/groups, Bi-lingual Ethnic Disability Workers

 

AMIDA

(Action for More Independence and Dignity in Accommodation)

1st Floor, Ross House, 247 Flinders Lane, Melbourne VIC 3000                                                   

Tel: 9650 2722 

Fax: 9654 8575    

Email: amida@amida.org.au  

www.amida.org.au

Information, referral and self advocacy support for people with disability with housing issues
 

Association for Children with a Disability (ACD)      

Suite 1, 587 Canterbury Road
Surrey Hills VIC 3127

Tel: 9880 7000

Toll Free: 1800 654 013

Fax: 9818 2300 

Email: mail@acd.org.au            

www.acd.org.au

Information Advocacy and Support for families of children who have a disability

 

Blind Citizens Australia (BCA)                                                                                                                    

Lev. 3, Ross House

247 Flinders Lane, Melbourne 3000                                                                                                                                              

Tel: 9654 1400

Toll Free: 1800 033 660

Fax: 9650 3200    

Email: bca@bca.org.au  

www.bca.org.au

Information and individual advocacy support for people with sensory impairment

 

Communication Rights Australia (CAUS)                                                                                         

Unit 4, 3 Tuck Street

Moorabbin (PO Box 292 Bentleigh 3204)

Tel: 9555 8552  

Toll Free: 1300 666 604 

Fax: 9555 8550   

Email: info@caus.com.au

www.caus.com.au

Information and advocacy for people with disabilities who have speech or communication difficulties.

 

Consumer Affairs Victoria (CVA)                                                                   

113 Exhibition St, (GPO Box 123: 3001) Melbourne (local offices listed on page 6)

Helpline 1300 558 181  

Koori Helpline 1300 661 511     

Email: consumer@justice.vic.gov.au

www.consumer.vic.gov.au

Complaints about purchases, refunds, contracts, scams, door to door sales etc

 

Deaf Victoria

(formerly Victorian Council of Deaf People - VCOD)

Level 3, 340 Albert St, (Box 6186)

East Melbourne 3004                                                                                           

SMS: 0431 476 721

Email: info@deafvictoria.com.au

www.deafvictoria.org.au

State-wide advocacy, info & support service for the deaf community

 

Disability Justice Advocacy (DJA)                                                                                              

2 /28A Albert Street

Preston 3072

Tel: 9474 0077  

Free call: 1800 808 126  

Email: info@justadvocacy.com

www.justadvocacy.com

Provide advocacy for people with higher support needs

 

Disability Discrimination Legal Service (DDLS)                                                

2nd Floor, Ross House 247 Flinders Lane, Melbourne 3000
Tel: 9654 8644

Free call 1300 882 872 

TTY: 9654 6817

Fax: 9639 7422

Email: info@ddls.org.au

www.communitylaw.org.au/ddls

Can provide advocacy, legal advice, training and community education on the Federal DDA.
 

Disability Resources Centre (DRC)                                                                                 

3rd Floor, Ross House 247 Flinders Lane, Melbourne 3000

Tel: 9671 3000

Fax: 9489 2988

Email: advocacy@drc.org.au

www.drc.org.au

 

Outreach: 186 Foster St East, Dandenong

Tel: 9791 4870

Fax: 9792 1111

Email: katrina@drc.org.au

Information individual advocacy and support for adults with disabilities in Melbourne area

 

Independent Mental Health Advocacy (IMHA) 

350 Queen Street, Melbourne VIC 3000

Intake Line: 1300 947 820   

Tel: 9093 3701  

Fax: 9269 5400

Email: Contact@imha.vic.gov.au  

www.imha.vic.gov.au

Advocacy support service for people receiving compulsory psychiatric treatment to have as much say as possible about their assessment, treatment and recovery

 

Leadership Plus Inc.

(formerly Action for Community Living)                                                                 

25 Flinders Lane, Melbourne                                                                                                                      

Tel: 9489 2999  

Fax: 9489 2988  

Free call: 1300 727 017 

Email: admin@leadershipplus.com

www.leadershipplus.com

State-wide advocacy & Info for people with all types of disability

 

National Aged Care Advocacy Line      

Tel: 1800 700 600

 

Office of the Public Advocate (OPA)                                                      

Level 1, 204 Lygon St, Carlton 3053                                                                                                                                         

Tel: 1300 309 337  

TTY: 1300 305 612   

Fax: 1300 878 510   

Email: publicadvocate@justice.vic.gov.au

www.publicadvocate.vic.gov.au

Advice, assistance and advocacy re. complaints on behalf of people who have an intellectual or psychiatric disability; dementia or an acquired brain injury

 

Star Victoria                                                                                                     

2nd Floor, Ross House, 247 Flinders Lane, Melbourne 3000          

Tel: 9650 2730  

Fax: 9650 6972 

Email: info@starvictoria.org.au

https://starvictoria.org.au/

Aims to heighten awareness of the rights of people with intellectual disabilities

 

VALID

(Victorian Advocacy League for Individuals with Disability Inc.)

130 Cremorne St, Richmond 3121

Tel: 9416 4003  

Free call: 1800 655 570 

Fax: 9416 0850 

Email: office@valid.org.au

www.valid.org.au 

Provides advocacy support for adults with an intellectual disability across Victoria

 

Victorian Mental Illness Awareness Council (VMIAC)           

Building 1, 22 Aintree St. Brunswick East                                                                                               

Tel: 9380 3900 

Fax: 9388 1445   

Email: info@vmiac.org.au

www.vmiac.org.au

Individual advocacy and support for groups of people with emotional and/or mental difficulties

 

Villamanta Disability Rights Legal Service                                                                            

Building ad, Level 2, Deakin University

1 Gheringhap Street, Geelong 3220                                                                                                                                           

Tel: 5227 3338   

Toll Free: 1800 014 111                                                                          

Email: legal@villamanta.org.au

www.villamanta.org.au

State-wide community legal service with primary focus on people with intellectual disability

 

Women with Disabilities Victoria (WDV)                                                                    

Lev 9, 255 Bourke St.

(GPO Box 1160) Melbourne 3001

Tel: 9286 7800   

Fax: 9663 7955    

Email: wdv@wdv.org.au

www.wdv.org.au

Systemic advocacy on behalf of women with disabilities

 

Youth Disability Advocacy Service (YDAS)                                                                  

Level 2, 235 Queen St

Melbourne 3000

Tel: 0429 964 859           

Email: info@yacvic.org.au

www.ydas.org.au

Individual advocacy & support for young adults with disabilities

 

Regional and Local Disability Advocacy Services

ASSERT 4 ALL - A4All

(also, Barwon Disability Resource Council)                                                                  

48 McKillop St, Geelong   3220  

Tel/TTY: 5221 8011 

Toll free: 1300 942 773

Fax: 5229 5665  

Email: info@bdrc.org.au

www.bdrc.org.au

Outreach office

1 Rutherford Crt, Maddingley 3340

Information individual advocacy for people with disabilities in Barwon and Southern Grampians areas

 

Colac Otway Region Advocacy Service (CORAS)                                                                                  

50 Rae St, Colac 3252                                                                                                                                                                          

Tel: 5232 1009 

Fax: 5232 1291 

Email: pgbrady@bigpond.com  

www.coras.com.au

Information individual advocacy and support for people with disabilities

 

DRAS

Now part of Reg. Info. Advocacy Council (RIAC)

 

Grampians Disability Advocacy Association (GDAA)                                                                           

(previously known as Ararat Stawell Advocacy Service)                                                                                                          

Main Office

2/32 Tuson St (Box 112), Ararat 3377                                                                                                                                            

Tel: 1800 552 272  

Fax:  5352 2733       

Email: admin@grampiansadvocacy.org.au

www.grampiansadvocacy.org.au

 
 

Ballarat Office

Suite 19, 15 Dawson St South, Ballarat

Tel: 5364 293  

Email: ballarat@grampiansadvocacy.org.au

 

Daylesford Office

13 Hospital Street, Daylesford

Tel: 5348 3350   

Email: daylesford@grampiansadvocacy.org.au

 

Clunes Office      

69 Service St. Clunes  c/- Daylesford office

 

Horsham Office

17 McLachlan Street, Horsham

Tel: 5381 2400 

Email: horsham@grampiansadvocacy.org.au

 

Stawell Office

111 Main Street Stawell

Tel: 5358 2164

Information individual advocacy & support for people with disabilities

 

Gippsland Disability Advocacy                                                                                  

Suite 2, 1st Floor, 6 – 8 Grey St (PO Box 409, Morwell 3840), Traralgon 3844          

Tel: 5175 0444       

Email: administration@gdai.org.au

https://www.gdai.com.au/

Provides support with individual, self and family advocacy, plus some citizen advocacy

 

Melbourne East Disability Advocacy (MEDA)                                                          

Level 1, 79 Mahoney's Rd, Forest Hill, 3131
(PO Box 302)

Tel: 9877 7990  

Email: office@meda.org.au   

www.meda.org.au

Matches voluntary ‘citizens’ to a person with a disability as support in the inner east area (Municipalities of Manningham, Whitehorse, Monash and Boroondara)

 

Migrant Resource Centre (MRC) North West                                               

20 Victoria Crescent, St Albans 3021

Tel: 9367-6044 

Fax: 9367-4344   

Email:  mrcnw@mrcnorthwest.org.au

www.mrcnorthwest.org.au

Individual for people with a disability from CALD backgrounds 

 

North East Citizen Advocacy (NECA)                                                            

56 Gabonia Avenue, Watsonia South 3087
(PO Box 251 Heidelberg 3084)                                                                                                                                                   

Tel/Fax: 8407 3684

Email: neca@citizenadvocacy.com.au

www.citizenadvocacy.com

Matches voluntary ‘citizens’ to a person with a disability as support in inner Northern Reg.

 

Regional Disability Advocacy Service (RDAS)                                                                                  

132 Melbourne Rd, (Box 982) Wodonga 3689                                                                                                                           

Tel: 02 6056 2420 

Toll free: 1800 250 292 

Fax: 02 6024 6809    

email: admin@rdas.org.au

www.rdas.org.au

 

Wangaratta office

15-17 Ely Street Wangaratta

Tel: 5718 0171

Individual & systemic advocacy for people with disabilities living in Upper Murray area

 

Rights Information and Advocacy Centre (RIAC)                                                                            

Shepparton: 72 Wyndham St. (Box 1763: 3632) Shepparton                                                                                               

Tel: 5822 1944  

Fax: 5831 1610   

Email: advocacyinfo@riac.org.au  and referrals@riac.org.au

www.riac.org.au

 

Bendigo: 122 Queen Street, Bendigo (Box 2219, Bendigo DC 3554)                                                                                 

Tel: 5443 0550  

Fax: 5443 5178 

Email: bendigo@riac.org.au

 

Geelong: (formerly DRAS) 11/23-31 Gheringhap St. Geelong

Tel: 5222 5499

Email: geelong@riac.org.au

 

Mildura: Deakin Business Ctr, Corner Lemon Ave and Eighth Street (Box 2641: 3502) Mildura   

Tel: 5021 0265

Information individual advocacy and support for people with disabilities

 

Southern Disability Advocacy                                                                           

320 Main St, Mornington (Box 161 Bentleigh 3204)

Tel: 9533 5977     

Fax: 9923 6173     

Email: info@southernda.org.au  

www.southernda.org.au

Mentone office, 2/128 Balcombe Rd.

Advocates for person with a disability living in Southern Region using paid & voluntary staff

 

Southwest Advocacy Association (SWAA)  

45 Hider St (Box 480), Warrnambool 3280                                                                                                                                  

Tel: 5561 4584  

Fax: 5561 4371

email:  admin@swadvocacy.com.au

www.southwestadvocacy.org.au

Information individual advocacy and support for people with disabilities

 

Sunbury and District Citizen Advocacy                                          

5A, 36 Macedon Street (PO Box 420) Sunbury                                                                                                                           

Tel: 9744 7378 

Fax: 9740 8535       

Email: casunbury@bigpond.com

www.citizenadvocacysunbury.com.au

Matches voluntary ‘citizens’ to a person with a disability as support in Sunbury district

 

Self-Advocacy Groups

The following are formal self-advocacy groups or networks. However, there are many local informal or service based (i.e. participants come from one service) groups across Victoria - contact SARU or VALID for information about local and service-based groups

 

SARU (Self-Advocacy Resource Unit)                                                                          

Level 1, Ross House 247 Flinders St.

Melbourne 3000     

Tel:  9639 6856 

Email: saru@rosshouse.org.au

www.saru.net.au

Provides information and resourcing to set up and support self-advocacy groups

 

Advocacy South West Network                                                                                                            

Facilitator - email: plougheed@warrnambool.vic.gov.au  

Self-advocacy network of people from services across the South Western area of Victoria

 

Brain Injury Matters (BIM)                                                                          

4th Floor, Ross House, 247 Flinders Lane, Melbourne 

Tel: 9639 7222

Fax: 9654 1057

Email: office@braininjurymatters.org

www.braininjurymatters.org

Self-advocacy group representing people with brain injury.

 

Diversity & Disability (dnd)                                                                          

45 Main Road West, St Albans 3021
Tel:  9367-6044

Fax:  9367-4344   Email: mrcnw@mrcnorthwest.org.au

www.mrcnorthwest.org.au

Facilitates self-advocacy groups for people with a disability from CALD backgrounds

 

New Horizons (EACH)                                                                                                 

46 Warrandyte Rd, Ringwood 3134

Tel: 9871 1850    

Email: dnewham@each.com.au

www.each.com.au

Self-advocacy group that meets in evenings
 

New Wave Self Advocacy Group                                                                                                           

c/- 8 Hopetoun Ave, Morwell   

Tel: 5134 8071  

Email: newwaveteam@gmail.com  

Self-advocacy group for people with intellectual disability including a drop-in centre

 

Powerful Parents Self-Advocacy

Tel: 9650 7855  

Email: susan-arthur@gmail.com

Self-advocacy group representing parents with intellectual disability meets at Ross House

 

Reinforce                                                                                                               

Lev 2, Ross House, 247 Flinders Lane, Melbourne 

Tel: 9650 7855 

Fax. 9636 4004  

Email: reinforce@rosshouse.org.au

www.reinforce.org.au

Self-advocacy group representing people with intellectual disability.

 

United Brains                                                                                                                                         

Tel: 5977 5425       

Email: neilc1953@gmail.com  

Provides links between ABI self-advocacy groups to share information and resources

 

VALID Self-Advocacy Networks                                                                                  

130 Cremorne St Richmond VIC 3132  

Tel:  9416 4003  

Email: rick@valid.org.au

www.valid.org.au

Facilitates four self-advocacy groups for individuals from services across regions to gain skills & information, as well as advocate about issues of concern to government etc.  

 

State-wide generic Advocacy Services

Consumer Affairs Victoria (CAV)                                                                    

State-wide

Main phone: 1300 558 181  

Interpreter Service: 131 450

www.consumer.vic.gov.au

 

Metro North West

27 Dimboola Rd, Broadmeadows 

Tel: 9936 9100

 

Metro South West

46-50 Walker St, Dandenong

Tel: 8765 5222

 

Metro Eastern

703 Station St, Box Hill

Tel: 8803 8444

 

Grampians

206 Mair St, Ballarat 3350
Tel: 03 4301 7000

 

Hume

119-121 Murphy St, Wangaratta 3677

Tel: (03) 5723 6444

 

Gippsland

25 Ann St, Morwell 3840

Tel: (03) 5116 5701

 

Barwon South West

Level 5, 30a Little Malop, Geelong 3220 

Tel: (03) 5226 4444

218 Koroit St, Warrnambool 3280 

Tel: (03) 5560 5273

 

Loddon Mallee

81 Bull St, Bendigo 3550 

Tel: (03) 5440 6100

59 Madden St, Mildura 3500

Tel: (03) 5021 6100

Information and advocacy for any ‘consumers’ including people with disabilities who need support with problems with buying products, refunds contracts, door to door salespersons

 

Elder Rights Advocacy (ERA)                                                                                         

Level 2, 85 Queen St, Melbourne

Ph. 9602 3066   

Free call: 1800 700 600  

Email: era@era.asn.au

www.era.asn.au

Advocacy and information for potential/current residents (and their families) in Nursing Homes and Hostels

 

Seniors Rights Victoria (SRV)                                                                                                   

Level 4, 533 Little Lonsdale St, Melbourne

Tel: 1300 368 821     

Email: info@seniorsrights.org.au

www.seniorsrights.org.au

Provide legal services & advocacy (especially Elder Abuse) to any Victorian aged 60 and above

 

SHASP (Social Housing Advocacy and Support Program)

Metro Regions                                                                 

Wesley Housing and Support Service

291A Maroondah Hwy, Ringwood 

Tel: 8870 4030 

 

Uniting Care Harrison  

1012 Little Burwood Hwy, Wantirna South

Tel: 9871 8700

 

HomeGround Services

1A/68 Oxford St, Collingwood

Tel: (03) 9417 2500 

 

SASHS Western – Network (Sunshine)

Tel: 9312 5799

 

Wombat Housing and Support Services

Nth Melbourne 3051

Tel: 8327 2222

Free call: 1800 887 775

 

HomeGround Services

122 Chapel St, St Kilda

Tel: 9537 7888 

 

WAYSS   

294-300 Thomas St, Dandenong 

Tel: (03) 9791 6111 

 

Rural Regions

Community Connections Vic.  

26 Fairy St, Warrnambool 3280

Tel: 1300 361 680 

 

Bethany Community Support  

1 Gibb St, Hamlyn Heights 3215 

Tel: 5278 8122

 

Quantum Support Services

225-227 Princess Drive, Morwell

Tel: 5120 2000

Free call: 1800 243 455

 

Brophy Family and Youth Servs.  

Tel: 5561 8888

 

PACT Community Support

Level 4, 17 Lydiard St Nth, Ballarat

Tel: 5309 1900

Free call: 1800 660 446 

 

Rural Housing Network

Seymour

Tel: (03) 5735 2000 

Shepparton

Tel: (03) 5833 1000

Wodonga

Tel: (02) 6055 9000   

Wangaratta

ph. (03) 5722 8000

 

Advocacy and Rights Centre (Bendigo and Mildura)

Tel: 5444 4364

Free call: 1800 639 121

Provides advice, advocacy and assistance to public housing tenants throughout Victoria

 

Tenants Union Victoria                                                                                                  

55 Johnston St, Fitzroy 3065

Admin

Tel: 9411 1444

Tenants Help line: (03) 9416 2577

Email: emailus@tuv.org.au

www.tuv.org.au

Provides advice, assistance and advocacy for tenants of private and public rental properties

 

Legal Centres

Great resource is the Law Handbook

www.lawhandbook.org.au/    

 

AED (Association of Employees with Disability) LEGAL CENTRE                                           

Suite 4 Level 9, 276 Flinders St, Melbourne 

Tel: 9639 4333

Fax: 9650 2833  

Email: noni.lord@aed.org.au

www.aed.org.au

Information, training and legal advice for people with disabilities about employment, education and rights.

 

Disability Discrimination Legal Service (DDLS)                                                                                             

See entry in ‘State-wide Advocacy section’

www.fclc.org.au

Note: Can provide advocacy, legal advice, training and community education on the Federal DDA

 

Federation of Community Legal Centres (FCLC)                                                                    

Level 3, 225 Bourke Street, Melbourne VIC 3000 

Tel: (03) 9652 1500

Email: administration@fclc.org.au

www.fclc.org.au

Information and support to find appropriate lawyer or to find your local Community Legal Centre etc.

 

Mental Health Legal Centre                                                                                                                                 

Building 97, 106–108 Victoria Street

Carlton Vic 3053                                                                                                                                                                                 

Tel: 9629 4422 

Free call: 1800 555 887 

Fax: 9614 0488  

Email: mhlc@mhlc.org.au

www.mhlc.org.au

Information and advice (phone or in person) to people who have a mental illness and their families

 

Victoria Legal Aid (VLA)                                                                                     

350 Queen St, (GPO Box 4380) Melbourne 3001

Tel: 9269 0234  

Rural Victoria: 1300 792 387

www.legalaid.vic.gov.au

Range of support including a FREE phone legal advice and information service.

 

VILLAMANTA Disability Rights and Legal Service                                                         

See details in ‘State-wide Advocacy Service section’

www.villamanta.org.au

State-wide community legal service with primary focus on people with intellectual disability

 

Welfare Rights Network legal services                                                          

Social Security Rights Vic.  

PO Box 1221 North Fitzroy 3068      

Tel: 9481 0355

Free call: 1800 094 164

Fax: 9419 3552

www.welfarerights.org.au        

www.ssrv.org.au

 

Barwon Community Legal Service

Level 1, 63 Thompson St, Belmont

Tel: 1300 430 599 or 5221 4744  

Email: bcls@barwoncls.org.au     

www.barwoncls.org.au

Legal Centre for people with problems related to Centrelink. Phone Advice Tuesday to Friday afternoons

 

Monitoring and/or support with complaints

Great resource is the Law Handbook

www.lawhandbook.org.au/    

 

Administrative Appeals Tribunal (AAT)                                                                                               

Level 4, 15 William St, Melbourne
(GPO Box 9955, Melbourne)

Tel: 1800 228 333

Email: generalreviews@aat.gov.au  

www.aat.gov.au

Centrelink or Child Support

Email: sscsdivision@aat.gov.au

The Tribunal reviews administrative decisions made by Australian Gov't ministers, departments, agencies (e.g. NDIS, Centrelink) including Migration & Refugee decisions.

 

Australian Human Rights Commission (AHRC)                          

Postal Address: GPO Box 5218, Sydney NSW 2001

Complaints: 1300 656 419

Enquiries: 1300 369 711    

Email: infoservice@humanrights.gov.au

www.humanrights.gov.au

 

Commissioner for Children and Young People                                                                            

Level 18, 570 Bourke St, Melbourne Vic 3000

Tel: 8601 5884  

Free call: 1300 782 978    

Email: contact@ccyp.vic.gov.au

www.ccyp.vic.gov.au                                                                                                                                                  

Promotes the safety and wellbeing of children; investigates child deaths and monitors the standard and quality of care to children in out-of-home care.

 

Community Visitors (cv)                                                                        

C/- Office of Public Advocate

204 Lygon St Carlton

Free call: 1300 309 337

www.publicadvocate.vic.gov.au

Monitors and reports on care of people living in disability funded residential accommodation

 

Complaints Resolution and Referral Service (CRRS)                                                    

PO Box 1764 Osborn Park DC, WA 6916

Free call: 1800 880 052

Fax: 08 9382 9277 

Email: crrs@workfocus.com

www.crrs.net.au

Complaints about Commonwealth funded employment or advocacy services 9am – 7pm

 

Consumer Utilities Advocacy Centre Ltd (CuaC)                                                        

Suite 3, Level 2, 172 Flinders St, Melbourne 3000   (Note: Building Is Branded '180')

Tel: 9639 7600

Fax: 9639 8966 

Email: info@cuac.org.au

www.cuac.org.au

Systemic advocacy on behalf of energy and water consumers on policy and regulatory issues

 

Consumer Affairs Victoria (CAV)                                                                    

Refer to the 'State-wide Advocacy Services' section for contacts

www.consumer.vic.gov.au

Complaints and advocacy related to purchases, refunds, contracts, scams, door to door sales

 

Court Information and Welfare Network                                                                      

565 Lonsdale St, Melbourne               

Tel: 9603 7433   

Free call: 1800 681 614  

Admin: 9603 7420

Fax: 9670 8804

Email: admin@courtnetwork.com.au

www.courtnetwork.com.au

Volunteers provide information and support to victims during Court cases. Rural contacts on website.

 

Disability Services Commissioner (DSC)                                                                

Level 30, 570 Bourke Street, Melbourne 3000             

Free call: 1800 677 342

TTY: 1300 726 563     

Fax: 03 9603 8310

Email: complaints@odsc.vic.gov.au

www.odsc.vic.gov.au

Supports to resolve complaints about State funded disability services

 

Health Services Commissioner                                                                          

26th Floor, 570 Bourke St, Melbourne                                                                                                                                          

Complaints

Tel: 8601 5200

TTY: 1300 550 275

Free call: 1300 582 113

Email: hsc@dhhs.vic.gov.au

https://hcc.vic.gov.au/

Information and complaints re. Health system.

 

Justice Connect

(formerly Public Interest Law Clearing House)                                                             

17/461 Bourke St, [PO Box 16013, Collins St West, Melbourne 8007]

General Enquiries: 8636 4400   

Legal Enquiries: 8636 4444   

Email: admin@justiceconnect.org.au

www.justiceconnect.org.au

For improving access to justice and protecting human rights.  Can assist with advice and access to pro-bono legal support. Undertakes law reform, policy work and legal education.

 

Law Institute of Victoria                                                                                                                                  

Level 3, 140 William St, Melbourne

(GPO Box 263 Melbourne 3001)

Tel:  9607 9311 

Fax:  9602 5270 

Email: enquiries@liv.asn.au

www.liv.asn.au

Can provide info on lawyers in your area and who deal with specialist issues

 

Mental Health Complaints Commissioner (MHCC)                                              

Level 26, 570 Bourke Street, Melbourne 3000             

Free call: 1800 246 054

Fax: 03 9949 1506

Email: help@mhcc.vic.gov.au

www.mhcc.vic.gov.au

Supports to resolve complaints about Victorian mental health services.

 

My Aged Care Complaints                                                                                        

Dept of Social Services, Stakeholder relations

Box 210, Balwyn 3103    

Tel: 1800 200 442

www.myagedcare.gov.au

Investigate concerns and complaints re facilities receiving aged care funding

 

National Abuse and Neglect Hotline                                                                                                      

Tel: 1800 880 052     

Email:  hotline@workfocus.com  

www.dss.gov.au

Hotline for reporting abuse and neglect of people with disabilities using government funded services

 

NDIS Quality and Safeguarding Commission (qsc)                                          

PO Box 210, Penrith NSW  2750            

Tel: 1800 035 544       

Email: feedback@ndiscommission.gov.au        

www.ndiscommission.gov.au

Any complaint, including breaches of restrictive practice or Code of Conduct, incidents related to staff and services purchased with NDIS funding

 

Office of Professional Practice

Level 24, 50 Lonsdale St, Melbourne 3000

Tel: 9096 8427  

Fax: 9096 8017   

Email: officeofprofessionalpractice@dhhs.vic.gov.au and officeofprofessionalpractice@dhs.vic.gov.au

Telephone: 03 9096 8427
24/50 Lonsdale Street
Melbourne Vic 3000 

Tel: 03 9096 8427
24/50 Lonsdale Street
Melbourne Vic 3000

Works in partnership with professionals and organisations to maximise people’s quality of life, promote people’s development and safeguard their rights  
 

Office of the Public Advocate (OPA)                                                      

Refer to entry in State-wide Advocacy Services

www.publicadvocate.vic.gov.au

 

Office of the Victorian Information Commissioner (OVIC)                                            

Level 6, 121 Exhibition St (GPO Box 24274) Melbourne 3001

Enquiries: 1300 006 842

General: 8684 1660

Email: enquiries@ovic.vic.gov.au  

www.ovic.vic.gov.au

 

Ombudsman and Industry Complaints

Australian Financial Complaints Authority (AFCA)                                 

(formerly Financial Ombudsman Serv) includes:

www.afca.org.au

 

Banking Complaints:

GPO Box 3, Melbourne 3001

Tel: 1300 780 808   

Email: info@afca.org.au     

 

Commonwealth Ombudsman:                                                                                                       

Lev 1, 441 St Kilda Road Melbourne 3004

Tel: 1300 362 072

Email: ombudsman@ombudsman.gov.au

www.ombudsman.gov.au

           

Credit and Investment Ombudsman (CIO)                                                                                                  

PO Box A252, Sydney South NSW 1235    Complaints: 1800 138 422 

www.cio.org.au

 

Energy and Water Ombudsman VIC (EWOV)                                                                                        

GPO Box 469, Melbourne 3001   

Tel: 1800 500 509  

Email: ewovinfo@ewov.com.au

www.ewov.com.au                                                                                                                                                

 

Legal Services Board and Commissioner                                                                                              

Level 5, 555 Bourke St, Melbourne  

Tel: 1300 796 344 

Email: admin@lsbc.vic.gov.au

www.lsbc.vic.gov.au                                                                                                                                                     

 

Private Health Insurance Industry Ombudsman       Admin Tel: 02 8235 8777

Complaints Hotline 1800 640 695

Email: info@phio.org.au     

www.phio.org.au

 

Police Complaints – Independent Broad-based Anti-Corruption Commission (IBAC)                                                  

GPO Box 24234, Melbourne 

Tel: 1300 735 135

Email: info@ibac.vic.gov.au                                                                                                                     

www.ibac.vic.gov.au

 

Public Transport Ombudsman                                                                                                                 

Box 538, Collins St W, Melbourne. 8007

Tel: 1800 466 865

Email: enquiries@ptovic.com.au  

www.ptovic.com.au                                                                                                                                              

 

Telecommunications Industry Ombudsman (TIO)

Box 276, Collins St West 8007

Tel: 1800 062 058

Email: tio@tio.com.au  

www.tio.com.au                                                                                                                                                                     

 

Victorian Ombudsman                                                                                                               

Lev 1, 459 Collins St. Melbourne 

Regional Tel: 1800 806 314 

Metro Tel: 9613 6222

Email: ombudvic@ombudsman.vic.gov.au

www.ombudsman.vic.gov.au                                                                                                                          

 

Senior Practitioner - (former OSP)

Refer to Office of Professional Practice (previous page) for issues re. DHHS programs

Web: www.dhs.vic.gov.au/ds/osp

Monitors and advises on ‘restrictive’ practice in disability services in Vic. ONLY up until 30-6-19

 

VCAT - Guardianship List                                                                                        

55 King St., Melbourne 3000                                                                                                                                                            

Tel: 9628 9911  

Free call: 1300 079 413   

Email: humanrights@vcat.vic.gov.au

www.vcat.vic.gov.au

Appoints Guardians and 'Administrators' where required for people over 18 years, who have impairments, disability or illness

 

Victorian Equal Opportunity and Human Rights Commission

Level 3, 204 Lygon St, Carlton 3053                                                             

Enquiry Line: 1300 292 153   

Admin: 1300 891 848  

Fax: 1300 891 858  

TTY: 1300 289 621

Email: enquiries@veohrc.vic.gov.au

www.humanrightscommission.vic.gov.au

Complaints about unfair treatment regarding work, school, services, housing or financial matters. Free advice service on discrimination law through Enquiry Line 9-4pm weekdays

 

Equipment and Communication

Communication and Inclusion Resource Centre (CIRC)                                                     

830 Whitehorse Rd. Box Hill 3128     

Tel: 9843 2000

Free call: 1300 472 673 

Fax: 9843 2033    

Email: crc@scopevic.org.au  

www.scopevic.org.au

Aids, resources and training related to communication impairment. Also, Gastrostomy information and NECAS (Non-Electronic Communication Aids Scheme)

 

Continence Aids Payment Scheme (CAPS)

For assistance with Applications and information

Tel: 1800 239 309

Email: caps.processing@humanservices.gov.au  

www.bladderbowel.gov.au

People with permanent disability aged 16 - 65yrs - receive an annual allocation of funds for purchase of continence aids, including pads.

 

Electronic Communication Devices Scheme (ECDS)                                           

Refer to details for Independent Living Centre details below.

www.yooralla.com.au

 

Equipment Recycling Network (ERNI)                                                                                                  

17 Greenwood Ave (Box 419) Ringwood 3134 

Tel: 9879 5211        

Email: erni@erni.asn.au

www.erni.asn.au

Note: Provides recycled equipment and computers to people with disabilities.

 

Home Renovation Service                                                         

Tel: 9815 1900

Rural: 1300 136 513  

www.housing.vic.gov.au/home-renovation-loan-owners                                                                                                                                                                             

Provided via Archicentre 1300 13 45 13 a free assessment and advice on home modifications that assist maintain independent
 

Disability Aids and Equipment                                                               

Showroom

35-37 Tinning Street, Brunswick, VIC 3056

Tel: 1300 788 855   

Email: customerservice@independenceaustralia.com

www.independenceaustralia.com

Full range of equipment & aids including continence products

 

Independent Living Centre (ILC)                                                                           

Main

Shop C1, Central West Shopping Centre
67 Ashley St, Braybrook VIC 3019   

Postal Address:  PO Box 1235, Robinson 3019

www.yooralla.com.au

 

Eastern

54 Railway Road, Blackburn                            

Tel: 9362 6111 

Rural: 1300 885 886    

Fax: 9687 1607

TTY  9687 0301                

Email: a&ep@yooralla.com.au or  ilc@yooralla.com.au or comtec@yooralla.com.au

Electronic Communication Devices Scheme (ECDS) - communication and technology needs, including advice, therapy, equipment info, training and support to improve communication. ILC - range of equipment to try, along with advice and support. Appointments required

 

Key Word Sign Victoria (formerly Makaton)                                               

PO Box 142, Canterbury 3126        

Tel: 9899 8684  

Email: admin@keywordsignvictoria.org

www.keywordsignvictoria.org

 

National Continence Helpline                                                                           

Tel: 1800 330 066    

Email: helpline@continence.org.au

www.continence.org.au

Free information and referral telephone service, with professional continence advisors, for people affected by incontinence; including advise about state and territory continence schemes

 

National Public Toilet Map                                                                                  

www.toiletmap.gov.au

 

National Relay Service - NRS                                                                                                    

Level 2, 10 Mallet St, Camperdown NSW 2050

24-hour Relay of calls - Voice/TTY 133 677 or Speak and listen 1300 555 727

Email: helpdesk@relayservice.com.au  

Admin: 1800 555 660   

Fax: 1800 555 680

www.relayservice.com.au     

Note: Assists people who are deaf or with speech impairment to make phone calls

 

SCOPE Victoria Advisory Services

Building Advisory Service (BAS)

Tel: 9843 2000

Email: bas@scopevic.org.au

 

Gokids Mobility Advisory Service

Tel: 8311 4009 

Email: gokids@scopevic.org.au

 

Supported Accommodation Equipment Assistance (SAEAS)

Contact: SWEP  

Free call: 1300 747 937   

Email: SWEPcentralintake@bhs.org.au

Provides equipment and aids for people with disability living in Non-government disability accommodation or respite (excluding aged care facilities)

 

State-Wide Equipment Program (SWEP)

PO Box 1993 Bakery Hill Vic 3354

Tel: 1300 747 937 or 03 5333 8100      

Fax: 5333 8111

Email: swep@bhs.org.au   

www.swep.bhs.org.au 

Provides people who have a permanent or long-term disability with subsidised aids, equipment, oxygen, continence and vehicle and home modifications

 

Solve Disability Solutions (formerly TADVIC)                                                               

c/- Royal Talbot Rehab Centre

1 Yarra Blvd, Kew 3101

Free call: 1300 663 243 

Fax: 9853 8098

Email: info@solve.org.au

www.solve.org.au

Assists modify standard equipment or develop aids not available retail

 

TELSTRA Disability Equipment Program                                                                   

Voice: 1800 068 424  

TTY: 133 677 

Fax: 1800 814 777

Email: disability@online.telstra.com.au

www.telstra.com.au/disability

Note: Information and assistance with telephone adaptations for people with impairments or disability

 

Vision Australia Foundation 

454 Glenferrie Rd, Kooyong 3144

Tel: 1300 847 466 

Email: info@visionaustralia.org

www.visionaustralia.org

Low Vision clinics across State. Sells aids and equipment for people with visual impairments

 

Aids and equipment websites 

Continence Foundation of Australia website www.continence.org.au

Bladder Bowel website www.bladderbowel.gov.au

Independent Living Centres Australia www.ilcaustralia.org.au

 
Information and support services

Afterhours GP Helpline 

Provides free health information and assistance from a registered nurse or medical advice from a GP

Tel: 1800 022 222

 

Aged Care Information Line

Tel: 1800 200 422

 

ARBIAS 

27 Hope St (Box 5002), Brunswick  

Tel: 8388 1222

Fax: 9387 9925

Email: EnquiriesVIC@arbias.com.au

www.arbias.org.au

Provides range services to people with ABI including accommodation, info, counselling, case management

 

Association for Children with a Disability

Refer to entry in Advocacy Services List

www.acd.org.au

 

AMAZE (formerly Autism Victoria)

24 Drummond St Carlton (Box 374 Carlton South)                                                                                                                   

Tel: 9657 1600

INFOline 1300 308 699   

Fax: 9639 4955     

Email: info@amaze.org.au      

www.amaze.org.au

Info, counselling, family support and other services to people with autism/their families

                                                                                                                                                                                                                   

Carers Association of Victoria

Level 1, 37 Albert St (Box 2204) Footscray   3011                                                                                                                     

Tel: 9396 9500  

Toll Free: 1800 242 636     

Email: reception@carersvictoria.org.au

https://www.carersvictoria.org.au/

Information, referral and support for carers of people with disability/illness
 

Carer Gateway

Free call: 1800 422 737  

www.carergateway.gov.au

Support for parents/carers including respite, information and afterhours emergency respite service

 

DARU (Disability Advocacy Resource Unit)

Level 8, 128 Exhibition St, Melbourne 3000

Phone: 9639 5807

Email: admin@daru.org.au

www.daru.org.au

Provides information and resourcing for state funded advocacy services, their Boards and staff

 

Department of Health and Human Services
(DHHS Vic.) – Disability Intake and Response Team

Tel: 1800 783 783 (connects to your local office)

Information on services, referral and short-term response for people with disability

 

Directline

Free call: 1800 888 236 - 24 hours 7 days a week

www.health.vic.gov.au/aod/directline

A 24-hour telephone service which provides anyone in the community with access to drug and alcohol counseling, information and referral to services

 

Down Syndrome Victoria Inc. (DSV)

18/71 Victoria Cres, Abbotsford 3067       

Tel: 9486 9600 or 1300 658 873 

Fax: 9486 9601

Email: info@dsav.asn.au

www.downsyndromevictoria.org.au

Support, information, referral, hospital visiting to new parents, computer club and local contacts

 

Epilepsy Foundation of Victoria

587 Canterbury Rd, Surrey Hills 3124       

Tel: 8809 0600 

Infoline: 1300 761 487   

email: epilepsy@epilepsyfoundation.org.au

www.epilepsyfoundation.org.au

 

Barwon SW and Grampians office

8/265 Pakington St. Newtown 3220

Tel: 5223 1645

Support Groups, info, counselling and advocacy assisting people with epilepsy/families

 

Family Planning Victoria - Disability Services

901 Whitehorse Rd. (Box 1377) Box Hill 3128

Main: 9257 0100

Free call: 1800 013 952    

Disability Prog: 9257 0191

Email: fpv@fpv.org.au    

www.fpv.org.au

Information, library, counselling, community and school education, sexuality education; clinical services

 

Housing Choices Australia (formerly Singleton)

Level 3, 350 Queen St, Melbourne 3000                                

Tel: 1300 312 447

Fax: 1300 312 737   

Email: info@hcau.org.au

www.housingchoices.org.au

Provides range of accommodation options and works with others to plan build housing developments

 

Migrant Resource Centres (MRC)                                                                

Migrant Information Centre Eastern Melbourne

Suite 2, Town Hall Hub, 27 Bank St, Box Hill

Tel: 9285 4888

email: mic@miceastmelb.com.au

www.miceastmelb.com.au

 

Diversitat

153 Pakington St, Geelong West 3218  

Tel: 5221 6044  

Email: info@diversitat.org.au

www.diversitat.org.au

 

Gippsland Multicultural Services

100 Buckley St, Morwell

Tel: 5133 7072  

Email: reception@gms.org.au

www.gms.org.au

 

New Hope Migrant & Refugee Centre

40 Grattan St, Prahran 3181  

Tel: 9510 5877 

Email newhope@newhope.asn.au

 www.newhope.asn.au

 

MRC North West

20 Victoria Cres, St. Albans

Tel: 9367 6044   

Email: mrcnw@mrcnorthwest.org.au

www.mrcnorthwest.org.au

 

Southern Migrant and Refugee Centre

39 Clow St, Dandenong

Tel: 9767 1900 

Email: smrc@smrc.org.au

www.smrc.org.au
 

Spectrum MRC

Lev 5, 61 Riggall St, Dallas 3047 

Tel: 1300 735 653

Email: info@spectrumvic.org.au

www.spectrumvic.org.au

 

163 Harvester Rd, Sunshine 3020

Tel:1300 735 653 

 

National Disability Insurance Agency (NDIA) 

Tel: 1800 800 110 

www.ndis.gov.au

Oversees National Disability Insurance Scheme (NDIS) 

 

Information websites

Human Services Directory

(health, disability, community)

www.betterhealth.vic.gov.au        

 

InfoXchange

www.infoxchange.net.au

www.serviceseeker.com.au

 

Mental Health Advice Website

www.health.vic.gov.au/mentalhealthadvice

 

Depression Net

www.depressionet.org.au

 

 

This NDIS Tip Sheet is a resource developed by the VALID Family Team. Note: Any updates are appreciated and can be forwarded to Christine Scott christine@valid.org.au