The VALID office is open from 9.00 am to 5.00 pm weekdays.
Phone: 03 9416 4003, Fax: 03 9416 0850
NDIS Hotline: 1800 655 570
Outside of business hours please leave a message on the phone answering machine and the staff will respond as quickly as possible.
Address: 130 Cremorne Street, Richmond VIC 3121, Australia
You can also contact us via email:
Office email: firstname.lastname@example.org
Chief Executive Officer: email@example.com
Advocacy Manager: firstname.lastname@example.org
Advocacy Intake Coordinator email@example.com
Having a Say conference: firstname.lastname@example.org
Making a Complaint
If a VALID client is unhappy with the advocacy or other VALID service they should first speak to their advocate or staff member about their complaint and what they would like to see happen. It is best if this is in writing and on a VALID form.
VALID will try its best to have the complaint dealt with quickly and fairly and the VALID Executive Officer will keep the client up to date about what is happening to sort out the complaint.
You can access our Complaint Policy here
You can access our Complaint form here